Refund Policy

Master Advocates Refund Policy.

The terms “us”, “we”, “our” and “MARES” refer to Master Advocates – Real Estate Services Pty Ltd (ABN 59 169 821 407), and the terms “you” or “your” refer to customers of Master Advocates – Real Estate Services Pty Ltd.

Purpose

Our goal at MARES is to make your experience enjoyable. This policy is designed to ensure your satisfaction and understanding of our refund processes.
This policy sets out the conditions under which the refund of your payment(s) to us may be granted and defines how refunds will be administered by us. If you have any questions about the information below please contact us.

Full refunds

You will be entitled to a full refund of the fees outlined below in the following circumstances:

  • of our Purchase Fee (if already paid) where we are acting in our capacity as Buyer’s Advocate and the vendor defaults on settlement or otherwise if the sale cannot be completed due to the vendor being unable to settle and transfer the property and title;
  • of our Sales Fee if we are acting in our capacity as Vendor’s Advocate and the purchaser defaults on settlement or otherwise if the sale cannot be completed due to the purchaser being unable to settle and transfer the property and title;
  • of payments made to us if we do not provide our service to you with the due care and skill reasonably expected of a Real Estate Service; and
  • where, in our sole discretion, other special or exceptional circumstances warrant a full refund.

Partial refunds

You will be entitled to a partial refund of your payment to us where, in our sole discretion, other special or exceptional circumstances warrant a partial refund.

No refunds

Upon engaging us you may be required to pay an Engagement Fee. An Engagement Fee
represents a payment made to engage our services. You will not be entitled to a refund of your payment of any Engagement Fee.
You will also not be entitled to a refund of any monies commissioned or used for disbursements on your behalf such as, but not limited to, agency fees and marketing or advertising costs.

Currency

All monies paid to us or refunded by us will be in Australian dollars.

Overpayments

If you make an overpayment to us, the overpaid amount will be refunded to you.

Payment of refunds

Refunds will be processed within 28 days of us approving a request by you for a refund. Refunds will be payable to you in a manner solely at our discretion.

Limitation of Liability

To the extent permitted by law (including, without limitation the Australian Consumer Law), we shall have no liability to you beyond the value of our services provided to you. This provision does not affect your rights or remedies in relation to any Consumer Guarantee that may be applicable to our services.

Law and Jurisdiction

The provisions of this Refund Policy are governed by the laws of Victoria.

Our happy clients.

  • Mark, what a great and interesting article you have written. Your work ethic and knowledge in the services that are attached to buying and selling real estate is what I would describe as phenomenal and very professional. Your approach when buying in this scenario was so inviting that you allowed the under bidders never to be in control. In fact I believe that you were very in control that the auctioneer on the day never at any stage had any knowledge what your next move was. I personally viewed an entertaining show that saw the master perform a fabulous show for the viewers to witness and in return as all performers are seeking when the curtain falls is the standing ovation that he or she seeks. Let me tell you as I witnessed this show first hand that the performer got his ovation. I can honestly say that if you thinking of buying or selling that using Master Advocates ( Mark Errichiello ) as your man who will give you his expertise, knowledge, and street smart experience to secure or to sell your next investment look no further.

    Johnny Mazza
  • I would like to say a few words regarding how we have been treated by you during our stay. I can honestly say that without a doubt you have been the BEST real estate agency we have ever dealt with. Not only have your replies to queries been extremely timely but the way you communicate inspections was always extremely professional. Additionally the way that we were handled when we needed to break lease early was amazing. Both of you are remarkable representatives of your company and should be a standard among other realtors. I took the time to write this because I feel that it is my duty as a tenant to give praise where it is due and give people the security they deserve when choosing a realtor to buy, sell or lease property.

    Steven Goumas
  • I have known Mark Errichiello for a number of years now, and his meticulous planning, attention to detail and overall professionalism never ceases to amaze me and our last dealing together was no exception. Mark had referred me in to handle the sale campaign of the home of one of his valued clients. Throughout the campaign, Mark was diligent, knowledgeable and ensured that his clients best interests were upheld at all times. I greatly look forward to working with Mark again and would have no hesitation in recommending his services.

    Jayden Manno Sales Consultant
  • My husband and I bought our first home with great help from Mark (Master Advocates Real Estate Services Pty Ltd). He is highly professional and it was a pleasure to work with him throughout the process.  He is full of knowledge and experience and was able to assist in many ways. He also understood our needs very well as well as the market in the area. Mark did extremely well in negotiation for us in a difficult situation. His knowledge and expertise in real estate, the market; along with his superb negotiation skills left us with a very positive impression. Even if the market was very competitive, he helped us plan well to make an offer that was in our budget but still competitive. He is incredibly well-connected with a group of people (solicitor, inspectors, etc.) that we felt like we could truly trust. We couldn’t have made this happen without his help. We are very glad that we engaged (Master Advocates Real Estate Services) and his service for buying our first home. We were extremely fortunate to have Mark as our buyer advocate. Overall, we were very pleased with our experience and would highly recommend Mark and Master Advocates Real Estate’s excellent services to those we know. Thanks Mark for all your help!

    Mya Thandar and Tin Lwin
  • I have worked with Mark Errichiello for several years and have always found him to be professional, prompt and very client.-focused. I regularly recommend Mark’s services to my clients and always receive excellent feedback about their experience. Buying property can often be a daunting experience and clients get real peace of mind knowing that Mark has the technical skills, experience and their best interests at heart. Being able to hand over the searching and negotiating responsibility really frees up their time so they can concentrate on the other elements of the property process. Mark is very receptive to client’s often-changing needs and can adapt easily. As well as being able to handle the transactional elements with ease, Mark can provide real advice and guidance on trends and market opportunities. I will continue to recommend Mark’s business to my clients.

    Daniel Carini Head of Sales & Acquisitions, Yellow Brick Road Wealth Management
  • I met Mark Errichiello originally at an open for inspection some months ago and immediately struck a strong rapport with him and invited him into our new office to have a chat. What impressed me about Mark was his warmth and quite unassuming style, I got to know Mark further when I appraised an apartment for him, his professionalism and personality really came to the fore and my respect for him developed further. Recently I worked closely with Mark in his role as director of Master Advocates when a property we were marketing was sold. Mark again was impressive in all discussions we were having with the vendors and if I ever needed the services of a buyer’s agent or vendor’s agent I wouldn’t hesitate to call Mark Errichiello of Master advocates.

    Denis Pagan Pagan Real Estate
  • Mark is known for his buyer’s advocacy services because he’s very good at helping clients find investment properties. But he is also known for his warm nature and way of doing business with integrity.  It’s because of this that I transferred my investment property to him for management. The transition was seamless and the level of support and customer service was second to none.  I’m confident that I will no longer have to worry about property management for my property.  Good property managers are impossible to find, so the next time you hear someone complaining about theirs, tell them to go to Mark and Michelle!

    Mira Stammers CEO, Legally Yours
  • We really appreciate the time you spent with Gary and I, organising real estate agents then liaising with Denis Pagan once we chose him to sell the house. The time that you spent with Gary and I before the auction and on the day of the auction, as you know it was a very stressful time for both of us, but your calm manner and insightfulness helped us both

    Gary and Edwina Allen
  • Before contacting Mark, I spent several months weekend after weekend looking at houses and dealing with agents, with no success. Mark took the stress and pressure out of the searching and negotiating. Having been an agent himself, he has a clear understanding of the buying process and it gave me comfort knowing that he could see through the tricks of the trade. His honest and unbiased opinions helped clarify my requirements and set realistic expectations. Within days he was handling all negotiations with agents and within weeks I had a signed contract. I would highly recommend Mark’s services.

    Trent Gray
  • I had the difficult task of selling my mother’s property this year as she was no longer able to live independently. I secured Mark Errichiello of Master Advocates – Real Estate Services Pty Ltd to advocate on my behalf. Mark throughout the process has been informative, sensitive, diligent and professional with all aspects. I found him to be an incredibly authentic support with valid advice of steps to take to sell the property without a hint of pressure on myself. The property was sold expediently and with success and all affairs were handled professionally. Mark went well beyond my expectations and I have the utmost respect for him and would recommend him without hesitation. Thank you so much Mark.

    Anna Christofidis
  • We just wanted you to know how pleased we are with the way you look after our rental property. You have proved to be a good communicator and you respond immediately to resolving any issues that we or our tenants have. Your years of experience and consideration is to our benefit. Keep up the good work and also feel free to use us as a reference both verbally or in print.

    Ray and Elizabeth Peachy
  • We have bought in the past but never sold a home and it was feeling like a daunting experience, until a friend referred us to Mark. Mark sat down with us, explained the process very clearly, found us an agent we were happy with and co-ordinated the sale of our home. Mark was extremely caring, we felt like he had all the time in the world for us, and best of all the sale of our home went smoothly and we achieved our desired result. Thanks to Mark very much for the time and effort, after our property sold, he went on to help us bid at auction and we now have the home of our dreams and would not hesitate in recommending him.
    Simon and Esther Rankmore
  • As property investors with a full-time jobs we had read all the books but had struggled to put it into practice due to lack of time. A colleague recommended Master Advocates to us and we are so happy they did. With Mark’s extensive knowledge of the Melbourne property market combined with his passion for Real Estate he helped find us a perfect property and supported us right through the very complex and stressful process until after settlement. We are now looking to find a second property with him and have recommended Master Advocates to all of our friends and colleagues. Thanks Mark, and look forward to working together again very soon.

    Alan Kearns and Leah Wenban

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